wbuzz Privacy Policy

Introduction

wbuzz is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains what information wbuzz collects, why it is collected, how it is used, and how it is kept secure. By using our services, you are considered to have given your consent to this policy.

This policy applies only to wbuzz's website and services. We are not responsible for third-party websites or services.

Registration and Identity Information

We store the information you provide when creating an account on wbuzz. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Permanent or current address

Usage and Transaction Information

The following information is collected automatically for the purpose of monitoring and improving your activity on our platform:

• Gaming history and bet details
• Deposit and withdrawal transaction records
• Bonus and promotion usage records
• Login duration and session information

Technical Information

Technical information that is automatically collected when you visit our website:

• IP address and browser type
• Operating system and device information
• Cookies and similar tracking technology data
• Page views, clicks, and navigation patterns
• Referral source and exit page

Payment Information

We process transactions via bKash, Nagad, Rocket, and Upay. For payments, only the necessary mobile number and transaction reference are stored. Full payment account credentials are never stored on our servers.

When Information Is Shared with Third Parties

wbuzz does not sell your personal information commercially. However, in the limited circumstances below, certain information may be shared with trusted partners:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity verification services: To confirm age and identity when opening an account.
• Technology service providers: For server hosting, analytics, and security services — these partners operate under strict confidentiality agreements.
• Law enforcement agencies: Based on a valid court order or legal obligation.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. wbuzz uses cookies for the following purposes:

• Essential cookies: To maintain login sessions, store security tokens, and save language preferences.
• Functional cookies: To remember your gaming preferences and settings.
• Analytics cookies: To analyze site usage and improve the experience.

You can control or disable cookies from your browser settings, though this may affect the functionality of some services.

Encryption and Technical Protection

wbuzz uses industry-standard technology to protect your information. All data transfers are secured through SSL/TLS encryption. Sensitive user information is stored using advanced encryption algorithms.

Access Controls

Access to your personal information is restricted to authorized personnel who require it for their work. All staff sign strict confidentiality agreements and participate in regular security training.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Certain information may need to be kept for a longer period to meet legal obligations. After account closure, unnecessary information is securely deleted.

Right to Access and Correct Information

You have the right to view, correct, and update the information wbuzz holds about you. Many details can be changed directly from account settings. For information not available in account settings, please contact our support team.

Request to Delete Information

In certain circumstances you may request deletion of your personal information. However, this request may be temporarily declined in cases involving legal obligations, ongoing disputes, or unresolved transactions. After account closure, we delete all information except what is required to be retained.

Opting Out of Marketing Communications

You may opt out of promotional emails or notifications at any time. Every marketing message will include an unsubscribe link. However, important account notifications and transaction confirmations cannot be turned off — these are an integral part of the service.

Data Portability

You have the right to obtain a copy of your account history and data. To make this request, contact our customer support team. We typically process requests within 30 business days.

Self-Exclusion and Limit-Setting Information

If you use responsible gaming tools to activate deposit limits, betting limits, or self-exclusion, that information is kept under special protection. This information is retained even after a self-exclusion period ends so that protective measures can be more effective in the future.

Gaming Behavior Analysis

We analyze your gaming patterns in order to identify problematic gaming behavior at an early stage. This analysis is used solely for your protection — never for marketing purposes.

Notice of Changes

wbuzz may update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email address and clearly announce it on our website. Continued use of the site after changes are made will be considered your acceptance of the updated policy.

Effective Date

The current version of this policy is effective from January 2026. Previous versions will be provided upon request. The date of the most recent update will always be shown at the top of this page.

Restriction for Users Under 21

wbuzz's services are intended only for users aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.

If we become aware that a minor has used or attempted to use our services, we will immediately close that account and delete all associated information.