wbuzz Terms and Conditions

Age Requirement

To open an account on wbuzz, the applicant must be at least 21 years of age. Age will be verified based on the date of birth provided at registration. Providing a false age will result in immediate account closure and any deposited funds may be forfeited.

Residency Eligibility

wbuzz services are operated for residents of Bangladesh. Access from certain geographic regions may be restricted. Users are responsible for confirming that online gaming is lawful in their area.

One Account Policy

Each individual may operate only one account. If the same person opens multiple accounts, all accounts will be closed and any bonuses received will be cancelled. Operating multiple accounts from the same household or the same IP address is prohibited.

Registration Process

You must provide accurate and complete information at the time of registration. wbuzz may at any time request a copy of your national ID card or passport for identity verification (KYC). Providing false information or failing identity verification may result in account closure.

Account Security

It is your responsibility to keep your account password and login details completely confidential. wbuzz will never ask for your password via email or live chat. wbuzz will not be responsible for any loss resulting from sharing login details with any third party.

Identity Verification (KYC)

wbuzz may request identity verification documents when a withdrawal request exceeds a certain amount or when otherwise required. Withdrawals may be temporarily suspended until the verification process is complete. Failure to provide the required documents may result in account restrictions.

Updating Your Information

If your personal details change (such as phone number or email), you must notify wbuzz immediately via live chat. wbuzz will not be responsible for any missed communications resulting from outdated or incorrect information.

Accepted Payment Methods

wbuzz currently accepts the following mobile banking methods:

• bKash
• Nagad
• Rocket
• Upay

The mobile number used for deposits and withdrawals must be registered in your name. Transactions from third-party accounts are not permitted.

Withdrawal Process

Withdrawal requests are generally processed within 1 hour after verification. Withdrawals may be restricted if active bonuses in your account have unmet wagering requirements at the time of the withdrawal request.

Transaction Warnings

• Accounts may be investigated in cases of repeated deposits and withdrawals without cause (chargeback attempts).
• Accounts may be temporarily suspended in cases of suspicious financial activity.
• wbuzz is not responsible for delays caused by bank or mobile banking services.

Bonus Terms

• Each bonus has its own wagering requirements and expiry — please read before accepting any offer.
• The welcome bonus balance cannot be withdrawn unless the 15x wagering requirement has been met.
• Multiple bonuses cannot be used at the same time — the rules set by wbuzz will apply.
• Once a bonus expires, it will be cancelled automatically.
• VIP cashback and other loyalty rewards are governed by separate terms.

VIP Program

The wbuzz VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate for each tier is as follows:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Tier upgrades are based on regular active participation and gaming activity.

Bonus Abuse

Using unusual betting patterns, arbitrage strategies, or multiple accounts to meet bonus requirements will be considered bonus abuse. If such activity is detected, the bonus may be cancelled and the account may be closed.

Fair Play Policy

wbuzz uses SSL encryption and reliable random number generator (RNG) technology to ensure fair play. The outcome of all games is entirely unbiased and not predetermined.

Technical Issues

In the event of a disconnection or server issue during a game session, wbuzz will determine the actual outcome based on log records. wbuzz reserves the right to void any incorrect payout made due to a technical error.

Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• For cricket, football and other sports betting, results will be determined according to the rules set before the match.
• Odds shown in marketing materials are subject to change — the odds displayed at the time the final bet is placed will apply.
• If a match or event is cancelled, bets will be refunded.

Fraud and Deception

• Opening an account using a false identity or documents.
• Using stolen or unauthorised payment methods.
• Money laundering or illegal financial transactions.
• Using software, bots or automated methods to gain an unfair advantage.

System Abuse

• Bonus abuse through multiple accounts.
• Attempting unauthorised access to another user's account.
• Attempting to hack or send malware to wbuzz systems.
• Participating in match-fixing or other unethical sporting activities.

Data Collection and Use

The way your personal information is collected, stored and used is described in detail in our Privacy Policy. By creating an account, you consent to that policy.

Data Security

wbuzz uses SSL encryption technology to protect your personal and financial information. However, transmitting data over the internet is not completely secure — you are responsible for keeping your own device secure.

Sharing Data with Third Parties

wbuzz will not sell or transfer your information to third parties except where required by legal obligation, fraud prevention or payment processing.

Self-Control Tools

wbuzz places the highest priority on responsible gaming. You can use the following features on your account:

• Set daily, weekly and monthly deposit limits.
• Voluntary account break for a set period (cooling-off period).
• Permanent self-exclusion request.

Problem Gambling Warning

Gaming is for entertainment — not addiction. If you feel that you or someone you know has a problem with gaming addiction, visit our Responsible Gaming page or contact us via 24/7 live chat.

Closure by the User

You may request to close your account at any time via live chat. Any remaining balance will be returned to your registered payment method before closure (if applicable bonus conditions have been met).

Closure by wbuzz

wbuzz may suspend or permanently close an account in the following circumstances:

• Breach of these terms and conditions.
• Fraud or suspicious activity.
• Failure to provide identity verification documents.
• Evidence of an account being operated on behalf of a minor.

Bonus balances may be forfeited if an account is closed due to a breach of the rules.

Service Disruption

wbuzz strives to provide uninterrupted service, however temporary disruptions may occur due to maintenance, technical issues, or unforeseen circumstances. wbuzz will not be held liable for any losses caused by such disruptions.

Liability for Financial Losses

Participation in gaming activities is voluntary and at the user's own risk. wbuzz will not bear any liability for financial losses incurred as a result of gaming on wbuzz. Please determine your own capacity and limits before participating in gaming activities.

Applicable Law

These terms and conditions are governed by international gaming laws and the laws of the applicable jurisdiction. In the event of any dispute, resolution will first be sought through negotiation.

Right to Make Changes

wbuzz reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, notice will be given via the registered email or on the platform.

Acceptance of Changes

If you continue to use the platform after updated terms have been published, you will be considered to have accepted the new terms. It is therefore recommended that you review this page regularly.